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Frequently Asked Questions

Registration/Subscription

Question

Answer

May I try out the site BEFORE purchasing a subscription?

Yes! You can sign-up for 30-day FREE trial. OR you can try out the demo login! In order to access the demo account, login with user name demo and the password is password. This gives you access to all of the features of a Standard Agility JOT subscription. So you can test it with your own information and play with data that others have entered. Click here and try it out!


How much does it cost?

It is FREE for the first 30-days! After 30-days you will need to subscribe to the Standard account. It is $36 for a full year subscription. That is only $3 per month! Sign-up now!


How do I renew my account?

Go to 'My Account' and click on 'Update your Account'. If your subscription is within 30 days of expiring a 'Renew on Secure Server' will appear. Click on that button and you will be taken to PayPal secure server to purchase your renewal. Once the funds have cleared your account will be updated by one year of the current expiration date.


How do I pay for my Subscription?

All new registrations include 30 days of free access. At any time during your 30-day trial you can go here and click the button to subscribe for the year. This will take you to PayPal's secure server to purchase your subscription. You don't need a PayPal account in order to pay they accept most credit cards and checks.


How many people and dogs may be included in a single Subscription?

Each Subscription should be held by one person only, and should include only their dogs that they own, co-own, or personally handle in dog shows. Exceptions to this rule would be married couples, families, and partners who share financial resources. Subscription Accounts containing several dogs who are owned by different people may result in Subscription suspension and/or cancellations.


What happens if I don't renew or purchase a subscription after the 30-day trial expires?

You will be notified by email that your expiration date is approaching. If you do not subscribe before the end of the 30-day trial you will no longer have access to your information. It may be possible to get your data back after the expiration date but it is not guaranteed. Email support to see about getting your account re-activated.


Are you going to automatically bill my credit card to renew my Subscription?

No. Agility JOT does not store ANY credit card information, all funds are handled by PayPal. You will receive notices by email from Agility JOT that your subscription is about to expire and you can go here and click on the button to renew your subscription, which will take you to PayPal's secure server to purchase the renewal.


If I go ahead and pay BEFORE my 30-day free trial is up will I lose the 30-days?

You will KEEP your free 30-days! When you registered for an account Agility JOT set your expiration date 30 days from the day you registered. So when you upgrade your account it will add one year to your expiration date. Therefore you will NOT lose your 30-days.


How do I redeem a Gift Card?

To redeem a Gift Card you login to your account (must register if you do not already have one) then go to 'My Account' -> 'Update your Account' and in the 'Gift Card' section enter the code provided for you inside the Gift Card and click 'Redeem Gift Card'. Then ONE YEAR will be added to your subscription.


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